Refund policy
Returns and refunds
Most of our products are made to order. Apparel, drinkware, blankets and jewelry are printed, engraved or assembled after you order, and personalized items are produced with the names, dates or text you supply. Because these items cannot be restocked or resold, made-to-order and personalized products are not returnable and are not eligible for refund or exchange, except in the cases described below.
Damaged, defective or incorrect items are always covered
If your order arrives damaged or defective, or is not the item you ordered, we will replace it or refund it in full and we cover return shipping. Please inspect your order on arrival and contact us within 30 days of delivery at support@saveovertime.com with your order number and photos of the issue.
Items that can be returned
Where an item is neither made to order nor personalized, you may request a return within 30 days of delivery. The item must be unworn, unused, in its original packaging and in the same condition you received it, with tags attached, and you will need your receipt or proof of purchase. Accepted returns are subject to a 30% restocking fee, which is deducted from your refund. Return shipping on these returns is the customer's responsibility.
How to start a return
Contact support@saveovertime.com before sending anything back. Items sent to us without an approved return request will not be accepted. Once your return is approved we will email you instructions and, where applicable, a return label. Returns are received at:
Save Over Time
1126 S Federal Hwy #1140
Fort Lauderdale, FL 33316
United States
Refunds
Once we receive and inspect your return we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 14 days. Your bank or card issuer may take additional time to post the refund to your account.
Cancellations and incorrect addresses
Because production begins soon after checkout, order changes and cancellations must be requested within 24 hours of placing your order. After that the item has entered production and can no longer be changed or cancelled. We cannot refund orders that fail to deliver because an incorrect or incomplete shipping address was supplied at checkout, but we will help you arrange a reshipment.
Questions
Email support@saveovertime.com or call or text (954) 669-1874, Monday to Friday 9am–5pm ET.